I have to write another great review of Uber DC because they did another awesome thing.
Last week when we had that Wednesday downpour the city turned into a mess. You couldn't get anywhere because it rained and we all know that cars don't drive in the rain. OR... people are stupid and should have their licenses taken away because they can't drive in the rain. You pick.
I was in the Court House area and needed a ride to Cleveland Park (I can't explain why I would ever need to be in Cleveland Park, but I was there twice in one week). I opened my Uber app, hit the little "pick my butt up" button and set about dreaming of the awesome car I was going to be riding around in.
About three minutes after the app told me that I had a guy headed to my location and it would take about twelve minutes, I got a call. It was the driver. He was very apologetic when he told me that he turned onto some street in DC and it was the world's biggest traffic jam. He wasn't going to be able to pick up in the promised time and asked that I cancel the pickup (at no charge to me) and get another car. I obliged, but not before I asked him what he was driving. He was in a Town Car. Nice, but not the 550 I've been after for the past couple of weeks. I would have waited for the 550 and made sure to have him drive me past all my exgirlfriend's houses because that's how lame I am (don't judge, just appreciate the fact that I try).
I quickly canceled him and requested another car - started dreaming process over again.
My new driver just happened to be around the corner and ready to go. He was there even before the first driver's promised time. The car was not a 550 or a stretched Ford Super Duty (not that they have one of those for Uber DC, but it would be awesome if they did). It was another semi-stretched Town Car thingy with everything in it but a PS3 (women have no Idea what that is, but every single dude reading this does), and I'm not sure he didn't have it somewhere hidden out of sight. The car had a table, wifi, extraphone, water, mints, seventeen feet of leg room and the guy driving looked like he could probably kick Van Damme's ass. Check that - for the purposes of this story, he DID kick Van Damme's ass.
The bottom line is that Uber worked great - again. There could have been a problem, but the first driver solved it before it became one. You can't beat that service.
I also sent the email below when Alex from Uber asked why I had rated another driver so low (I didn't mean to and you'll see why). The driver's name was "Tan" because literally only Alex at Uber has a name you've heard of before.
Tan could have picked me up in disco spaceship with Jesus Christ riding shotgun and I wouldn't have noticed.
You see, I was severely over-served at a bar last night. Tan did a great job under the circumstances. I was probably not speaking a known language at the time he picked us up. I awoke in my own house with everything I began the night with still on my body, so that was awesome.
Bottom line - I don't know where to rate these guys otherwise he would have gotten 15 out of a possible 5 stars from me.
Hope this helps
Alex at Uber is awesome for playing along. However, don't just randomly email Alex with stupid questions - that would result in him having less time to answer my random, stupid questions that I send an almost hourly basis.
Remember - if you have a question on your bill, just reply to the email sent to you with your question and they'll help you out. Do not be like me and be a dick because things didn't go your way - Uber will make it right and you'll feel bad for yelling at Alex.
Uber right now and double your K-Street cred! Or Uber later and pretend I didn't write "K-Street cred" like it was something very clever I came up with.