A few weeks ago I caught a link on FamousDC about "predatory towing." You can read the Washington Post blog post HERE. Unfortunately I had my own run-in with the practice this weekend and it pissed me off to no end. The only thing I can do is throw a little negative internet karma at Advanced Towing of Arlington.
I don't feel too sorry for those people who park in a private parking lot where it's clearly marked what businesses you must be patronizing in order to not get towed. The lady in the blog post I linked to above deserved to get towed. Her excuse that she was only breaking the rules for a minute doesn't fly. She knew she was breaking the rules and decided to make a sign to put in her window to confirm to anyone who walked by that she was breaking the rules. At that point, you kind of have to stop and say - "If I'm this worried about being towed, maybe I should just move and not leave it up to chance or someone's pity on my situation." I know exactly where she was even though she doesn't give an address. She could have parked illegally on the street and been closer to the door of the building and likely not been ticketed since they aren't as bad in Arlington as they are in the DC about that kind of stuff.
The story of the woman in the blog is everyone's story in Clarendon it seems. "I was just running in" seems to be the excuse. I learned ten years ago in Clarendon that feeding a meter or paying $6 for a spot in a garage is a lot better than taking the chance that Advance Towing will decide it's your day to pay. I never ever park in those little private parking lots even if I'm patronizing the businesses connected to them. You'll get towed every two out of three times you park there even if you're following the rules.
I bet you're asking - why? Let me tell you why via what happened to my wife yesterday.
Click here to reference the area my wife was towed http://goo.gl/maps/FAY21. She was parked on the back side of the big building just off of N. Garfield right next to Hunan #1.
She was headed to Paciugo Gelato and Caffè to get some gelato to go (to go or not doesn't matter here). She parked in the lot because the lot has a sign that clearly states it's for patrons of the businesses in that building - all of them at 3033 Wilson. She noticed a fat Hispanic dude sitting on an electrical box staring at her. She made eye contact with the guy as she exited the care. She was just a little curious/worried what the shabby looking guy was doing loitering on the fringe of a parking lot.
What my wife didn't know was that he was a "spotter." He's employed by Advanced Towing to go parking lots they have a contract to tow from looking for, and turning in, people who park illegally. The idea being that he watches to see if you get of your car and go to the correct store. If you don't , you get towed. If you do go to the right store, you still might get towed - more on this in a second.
When my wife left Paciugo with a ton of gelato it was starting to rain pretty hard. When she got to the parking lot a short distance away, her Jeep (our only vehicle) was gone. She had left her phone in the car to charge, so she had to scrounge for a phone. A very good samaritan who saw her car get towed behind her back literally as she passed the window at Hunan #1 let her borrow the phone.
As my wife is talking to Advanced dispatch, she alerts the owner of Paciugo of what happened thinking he can help. Other people from the businesses are starting to join her outside seeing that she's distraught and them knowing what has happened - Advantage towed somebody in error again. All of the people who work at the businesses relate that they have been repeatedly towed in error by Advanced Towing - every one of them!
The dispatch lady asks my wife is she can prove she was shopping at Paciugo with a receipt. My wife says she has a receipt, the owner's word and now a growing group of witnesses.
The dispatcher calls the spotter on the radio, but doesn't mute the phone call she's sharing with my wife. My wife gets to hear the whole exchange while watching the fatass spotter from 50 feet away. He admits that my wife didn't break the rules, but indicated she was the last one to park when the tow truck showed up (these are not direct quotes, because they use a bunch of slang I had to decipher from my wife's retelling). Let's stop here - so I can explain why he said "the last one to park when the tow truck showed up."
Spotters move from parking lot to parking lot all day and night in Clarendon. Much of the time they radio in violators, meet the tow truck that has been sent and help them "hook" the vehicle. I say much of the time because Advanced has their tow truck drivers constantly circling the area. If a tow truck comes by a parking lot with a spotter in it and they haven't radioed in a violator - they go ahead and take the last vehicle to park there. The tow truck rolls up - the spotter points to the last one that parked and they take it. Why?
First of all - the person who most recently got out of their vehicle is the one most likely not to show up while their car is being towed. If a car has been there an hour, there's a good chance the owner will walk up while it's getting "hooked." That's never a good scenario for Advantage. They don't want confrontation. They want to be long gone by the time you show up.
Second, they don't waste their time driving around waiting for someone to blatantly break the rules before they decide to head to the nearest lot where they know a spotter is waiting and just take the most recently parked car. Advanced towing gets paid for towing cars - that's it. They're willing to take the chance of towing a car they shouldn't have knowing you're not going to do shit about it. It's likely that you'll cave and pay whatever they're asking since most people these days are afraid of confrontation. They are extremely aggressive with you making sure that you know that your refusal to pay them what they're asking at the moment will only cost you more as they have to store your car. They know the worst that can happen to them for towing a car they shouldn't have towed, is that they have to let you come drive it off their lot for free. That's the maximum penalty they can pay for that day for wrongly towing your car ("that day" being important here). It's only a small risk to take for such a big reward.
The worst part is that spotters pick on women almost exclusively. Women who are pregnant or that have children with them are even better for them as targets. Women are considered to be out of their element automotive wise. This is why there's a long history of mechanics ripping them off. The tow game is no different. A woman with two toddlers screaming bloody murder isn't likely to put up much of a fight to get her car back and her kids home safely. She will pay a mint to get her family back to a place of safety and security.
Check out Advanced Towing's YELP reviews - an inordinate amount of women have been victimized. You might also realize that they use big burly men with lots of tattoos and few teeth for a reason in this industry - to intimidate women. It's no coincidence that the Advanced drivers look and act the way they do. It's all a ploy to make sure you pay them no matter what. The County of Arlington's tow crew doesn't look at all as nasty as these guys. Nothing about operating a tow truck requires you to look like a giant wife beating piece of shit. Scaring people into paying money you're not owed does.
Witnesses and the timing of the ordeal show that my wife's car was hooked mere seconds after she left it. The spotter indicated to dispatch that he did in fact tow her car without cause. He also let dispatch know that a crowd was gathering. The dispatcher then told him to get out of there before the cops showed up. This is a chicken shit thing for them to do, but they know if a cop shows up that they're going to not only have to release the car for free, but likely tow it back to where they found it. Getting a representative from the towing company out of the area before the cops could show up was the top mission for the dispatcher. They can dodge the cops if their guys aren't on scene.
Once fatty left, my wife was told that she'd likely have to pay a small fee for releasing the vehicle. Needless to say, my wife lost her mind on them and the fee was all of a sudden waived. However, they wouldn't bring the Jeep to her. After a little more wrangling, the dispatcher said they'd send someone to pick her up.
The two skuzzy looking teenagers they sent to pick up my wife were reeking of weed, booze and cheap cigarettes. It was a boyfriend and girlfriend situation and they were obviously spotters as well, spending the day getting high and drunk while turning in people for illegally parking. The kind woman who lent my wife the phone would not let her ride with them alone. They took a wild ride a quarter mile to the yard in Ballston and having had enough of my wife's anger, the dispatcher waved her straight through to get her car.
Another bad part is that my vehicle is full-time four-wheel-drive, which requires them to tow it using "dollies." They dragged my Jeep out of its parking spot in order to get it on dollies. Thank God the ground was wet and I didn't end up with flat spots on my tires. Most other people receive damage when Advantage takes their vehicles and most of the time they damage them on purpose.
My wife didn't have to pay like a lot of people do, but that's because she's not afraid to make a scene. Hundreds of other people each week get flat out ripped off by this company because they're too afraid to stand up. Sadly, even if you do stand up, there's nothing you can really do to Advanced Towing. You can call the cops, but they really can't do much to Advanced due to state laws that allow them to hold any car they want for ransom. They don't have to prove anything to a cop at all. The only thing the cops can do is alert their supervisor who will tell someone in the Arlington County administration that Advanced Towing is getting a lot of complaints and taking up officer's time.
Why can't the cops do anything? Because state legislation doesn't allow them to. How did that happen? I'm glad you asked.
In the real world, I'm a political guy. I'm paid to know how legislation at all levels of government works. In this case, we're talking about state law and towing companies. Here's how they worked themselves a sweetheart deal.
Like every other single profession in the country, towing companies formed a professional association. They have them in all 50 states and one at the national level. Many of them likely have local chapters as well. These associations allow them to get together and decide what's good for the industry and how to make it happen.
In Virginia it is likely their towing association decided to approach some legislators about a bill that would make their job a little easier. At least, that's how they sold it to the legislators. What the bill was actually slated to do was to protect towing companies from their own mistakes. They wanted to make it tougher for the average citizen to keep them from towing their vehicle and they also wanted to make the process of recouping any expenses for being wrongfully towed tougher if not impossible.
Well, with no real opposition to the plan, how could the legislators deny them a vote on the bill? After all, it's not like there was an organized group out there opposing new towing laws. And like many other issues where consumers get it in the ass, the towing companies got their get out of jail free card for life.
Even now, they don't face an organized opposition. People get their cars towed, get screwed and then move on with their life. They chalk it up to a lesson learned. Not much is going to change until someone already in elected office gets screwed. Then again, things involving the elected class tend to get smoothed over so they don't go out and introduce retaliatory legislation. We all know how that works.
So what can you do?
You can't do anything at the moment you're being towed. If you call the cops, they'll write down everyone's name and your car is still going to be towed if it was parked illegally. Talking to a cop years ago in Arlington I learned that if the company blatantly towed you under false pretenses - the police would tell them to bring the car back. The tow trucks would oblige even though they have state law saying they don't have to. The cops only threat is to initiate an onsite inspection of the towing vehicle and that can lead to the truck being taken out of service and big fines.
If you see your car getting towed make sure whip out that phone of yours and take a video of everything. It's a good way to prove they damaged your vehicle. It's also a good way to catch them not properly hooking your car up and driving off with it. Believe it or not, they have to secure the car before entering a public street. Failure to do so is against the law. Your video evidence could be the one thing you get to throw back at them.
Do not start a confrontation with the driver. Don't grab onto your car or his truck. Your life is not worth a car and you can get killed pretty easily in that situation if you put yourself in a bad spot. If you attack them - you're going to jail. Then you have a bigger problem than you started with. If they get rough with your or threaten you - call the cops and report it. It's better if you have video evidence.
When you see them speeding up and down Wilson and Clarendon, which we all do, call the non-emergency number and report them 703-558-2222.
You can file in small claims court to try and recoup your loss. This doesn't cost much and gives them a headache. If they don't show, they owe. I know this doesn't make you feel any better at the moment your car is being towed, but it costs them money to defend their actions. In a just world, thousands of you would take them to small claims court at the same time forcing them to spend lots of money defending themselves. Even if you lose, they lose too.
Of course, you could make it a point to avoid those parking lots. I will not park in them under any circumstance. If you're on the street, you're the County's problem and they're easier to deal with. If not parking in those lots means not doing business with certain place, well they should have thought about that before they hired a predatory towing company to watch their lot. It's their loss, not yours.
Here's my warning to everyone - this is all escalating and it's not going to end well. The public sentiment toward Advanced Towing is entering the area where people will do something stupid. Somebody at the county level needs to step in and make sure the community and those who make their living off of it (Advanced Towing) get back to a stable place. Nobody needs a pack of rowdy drunk men taking the growing anger at that company and turning into something we all regret some Saturday night. The writing is not on the wall, it's on the internet and if someone doesn't take notice, bad things will happen.
Hi there!
I work for Comcast and I wanted to offer my help so that we can address your concerns.
If you don't mind, will you please contact me; provide the phone and address associated with your account? Also, please include a link to this page as a point of reference.
We apologize for the trouble.
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
For a second there I was pretty excited. I truly thought that the grandson of the most famous radio personality of all time was asking me to contact him. Then I realized that Mark spelled his last name with a C instead of a K. Close, but no banana.
Not long ago these large corporations would just sue my ass to shut me up. Due to the birth of "SLAPP laws" in many states, corporations had to back away from suing everyone who criticized them on the internet. They also figured out that suing a blogger for complaining about their product or service usually just made things worse for them and brought more attention to whatever it was they didn't want people to read or hear about. Corporate America decided they'd solve the problem by creating a position that would track down these negative internet vibes and eradicate them with kindness. The idea being that they could offer bitchy bloggers something free and they'd remove or amend the offending post. And, it's working in most cases. However, not in mine.
I emailed Mark Casem all the information he requested and waited patiently by my phone for hours hoping he'd call. His comment gave me the impression that he has a sunny disposition and would likely empathize with my situation. I imagined that he'd fix all of my problems and that we'd skip hand in hand over a grassy hill toward a huge double rainbow and off into cable paradise. I could hardly wait to talk to Mr. Casem!
Well, things didn't quite turn out to be rainbows and cable paradise. I got a call from a woman who was a customer care specialist of some kind in Maryland. She had left me a message on my phone. Her words were much like Mark Casem's, but her tone was that of someone who hated her job, me and the rest of the world. I can't recreate the tone of her voice here since this medium is restricted to the written word. However, I can try to put her tone into words. The way she said what she said had me hearing this:
"This is a total wast of my time, you stupid ass motherf*cker, I should be outside talking on my phone and smoking, but your dumbass don't know how to work a god damn tv remote so I got call you and walk your stupid ass through the process. Stupid ass motherf*cker."
I'd like to say I'm exaggerating here, but my wife listened to the message several times confirming that the woman who left it was not a happy person who liked fixing other people's problems. My wife's exact words were "I'd be scared to call that woman back."
The woman claimed she emailed me, but that was not the case. I'm a loser who gets next to no email (or real mail for that matter) so I would have noticed. I never received anything from her or anyone else at Comcast.
I was also put off that I had to talk to someone from Maryland, not Virginia where I live. I don't want you to get the impression that I have something against Maryland, but I have something against Maryland. I choose to stay out of that state for a reason (allergic to gun shot wounds). They couldn't have someone from Virginia call me? Do they not have a presence in Virginia? Is this why my cable never works?
I didn't end up calling the lady back because there wasn't anything she could do other than what was about to happen again - send a technician out to confirm that my shit isn't the problem. You see, my wife called them again and they promised to send a signal to fix everything, which they never did send and never have. Then they sent another technician out to the house who once again tested everything and pretended to be baffled why my On Demand wouldn't work and why my internet connection had Parkinson's during certain times of the day (both problems never coincide with each other so it's not my line, it's Comcast's problem).
Of course, the technician replaced the coax cable and made it 25 feet too long so I now have this ugly wire looped up and around behind the TV and it drives me nuts. Oh yeah, did mention that it didn't fix anything? I did, didn't I! No it doesn't work and I have a stupid wire sticking out from behind my TV - AWESOME!
A few days later my wife, because she is not a quitter, called them again to complain. Here's where things got to the "insult to injury" point with us. My wife told the person every single thing we'd had done - the amount of technicians that had come out, the calls, the praying, the seances, the sacrifices to the cable Gods and everything else we'd done. Their answer was astounding - they promised to send out one of their "lead technicians" to fix the problem. Meanwhile my wife is screaming at the guy "JUST TELL ME IT'S F*CKED UP ON YOUR SIDE AND I'LL STOP CALLING! JUST ADMIT YOUR SHIT ISN'T WORKING AND I'LL BE SATISFIED."
At this point I'm rocking back and forth in a corner like I just saw a ghost and it was Mama Cass naked. My wife is pacing the floor and actually bringing up some good points as she rants out loud about the situation. Her main point was simple - why in the hell didn't we get the A-Team technician in the first place? Why would they have good technicians and not so good technicians? "Shouldn't they all be a lead technician?!?!?" she half suggested half asked no one in particular.
She had told them not to send the guy, but they talked her into it and he was supposed to come this last Tuesday. Comcast called me at least 12 times to confirm that I would be there. The "lead technician" didn't show up. Not that he would have done anything different than any of the other guys, but still - show up if you're going to call me 12 times to confirm you're coming.
So that's where we are - still screwed after all this time. Oh wait - I forgot the best part.
You might remember that they promised to send my box a signal to fix everything and never actually sent the signal once to fix the problem. We've asked them to do this at least 20 times with not a single successful signal sent. I was told repeatedly that those signals didn't "work" because my shit was f*cked up and didn't work. To be clear - I was told that my wires and my box were the problem and the reason they couldn't send a signal. Well, I found out that all that was complete and utter bullshit thanks to my love of Football.
On the Saturday before the opening of the NFL season I called them to get the NFL Redzone package. It's $8 a month and comes with eight or so channels that I will actually watch. What a great deal, right? Right. I talked to a nice lady on the phone who was so helpful I wanted to hire her to work for me here in DC. She was awesome. I told her that I was worried my cable box wouldn't receive the signal she had to send to let it know that I now had access to these new channels. She didn't worry at all. Approximately four minutes later I had eight new channels. WHAT THE F*CK, OVER?
How on earth can my shit all of sudden work flawlessly when I was told it was screwed up and broken by people at the very same company? If the lady in the Redzone department can send my box a signal, why can't the lady in the customer service department do the same?
I'm so pissed at this point I'm almost at the point of forsaking TV and learning to read and buying a Kindle!
So... that's where things stand these days.
Pray for me. Actually - Pray for AT&T Uverse!